Covid-19 FAQs

Given the challenging situation, wherever possible we will work with you to reach a suitable solution to your situation. You can Register to view and manage your account online at any time. If the online options are not suitable or you need to speak to someone, please Contact Us.

We understand that your situation may have changed during this time. If you’re concerned, please Contact Us and we’ll work with you to find a suitable way forward. Alternatively, you can Register to manage your account online 24/7 or use our Budget Calculator to review your current financial situation.

By registering and logging into your account you can use our Budget Calculator to check how changes to your income may have affected your budget. Alternatively, you can Contact Us and discuss your circumstances with a member of our team.

There are plenty of organisations, such as Samaritans and Mind, that can help and offer you practical advice and support. We can work with you while you seek advice from them; please Contact Us to speak to one of our trained colleagues. 

StepChange and National Debtline have further information about Covid-19. There are also a number of other independent charities and debt management companies who can offer help and advice. Click here for further information.

Covid-19 is affecting many people and can pose a serious health risk. We want everyone to stay safe, so please follow the advice being given by the UK government and the NHS.

There’s plenty you can do online without having to pick up the phone. If you Register to manage your account online you can:

  • View your account details
  • Set up a payment plan
  • Make a one-off debit card payment
  • Choose how we contact you
  • Use our handy budget calculator

Without registering, you can:

  • Make a one-off debit card payment

Make a payment now

We are working hard to make sure that, where we can, we are providing the support you need. This means that, in line with the government’s guidance, our staff are working from home.

We take data protection and the security of your data very seriously. We have put a range of security measures in place to make sure that your data is safe.

These measures are in line with the official guidance around working from home from the Information Commissioner’s Office, the Solicitors Regulation Authority and the Financial Conduct Authority. Find out more about some of the things that we do to keep your data safe.